Courses
LEADERSHIP. BUSINESS STRATEGY.PRODUCTIVITY.
LEARNING PROGRAMS
ONLINE COURSES
Leadership and management lessons are available to you at your own pace. There is no sequential order, so pick whichever lesson strikes your fancy first! You can use this platform to hone leadership skills over time. It’s much more than just some courses packaged together with nothing else added in between; think about how handy having all these resources suddenly becomes when trying desperately hard (or not even really trying) on developing yourself into an effective manager/team.
Customer Service Skills Training
Learning Outcomes
- Demonstrate critical and innovative thinking.
- Display competence in oral, written, and visual communication.
- Apply communication theories.
- Show an understanding of opportunities in the field of communication.
- Use current technology related to the communication field.
| Core Module Topics | Extra Resources | Career Path |
|---|---|---|
|
Delivery of good customer service |
Course handouts |
Leaders |
|
Listening skills |
3 modules |
Managers |
|
Internal network mapping |
Assessments |
Team Leaders |
|
|
Certificate of completion |
Supervisors |
|
|
|
Professionals |
Credit Hour and Commitment
This course is broken down into 03 modules and consists of slides and worksheets; therefor, it is projected that learners will spend approximately 3 hours in total on this course. The course has 03 modules of continuous lessons and roughly a 1-hour commitment per module.
Why Choose Us?
- Affordable, engaging & high-quality e-learning study materials
- Study in a use-friendly advanced online learning platform
- Access to course on content on mobile, tablet and desktop from anywhere, anytime
- Career progression & Business growth opportunities
- Course videos and materials from industry leading experts
- Efficient assessments s with instant results
- Course completion certificates
How to succeed on this course
We recommend taking this course in a quiet place with no distractions. Be in a comfortable position so that you can fully take part in the course materials. Take breaks before each session to ensure comfort and focus. Enjoy this journey.
Course Methods and delivery
| Methods of Instruction | Your Schedule | Course Requirements |
|---|---|---|
|
Methods of instruction include slide lesson/module, with the accompanying worksheets. Interactions with the instructor will be through email. Full participation in the course is essential to guarantee success. |
You will have access to online lessons, materials, and resources. This course is instructor facilitated. |
Internet connection (DSL, LAN, or cable connection desirable). |